Privacy Policy

Last updated: October 2025

1. Who We Are

Thermal Security Systems Ltd (“we”, “our”, or “us”) provides professional fire and security system services, including installation, maintenance, and system commissioning.
We are registered in the United Kingdom at:
70 Weldon Avenue, Bournemouth, BH11 9QD, United Kingdom
Contact email: info@thermalsec.co.uk

We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect and process personal data in the following situations:

  • When you submit information via our website contact forms (such as name, phone number, email, and message details).
  • When you request a quotation or engage us for services (including customer details required for invoicing, system maintenance records, and correspondence).
  • When you visit our website, where limited analytics and cookies may be used (via Google Analytics) to improve website performance and user experience.

3. How We Use Your Information

We use your information only for the purposes it was collected for, including:

  • Responding to enquiries and providing quotations.
  • Delivering contracted services, such as installation, maintenance, and aftercare.
  • Managing invoices, tax records, and compliance obligations.
  • Analysing website traffic and improving online experience (through analytics tools).
  • Communicating with clients regarding ongoing or scheduled works.

We do not use your information for marketing without your explicit consent.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to provide a service or quotation you have requested.
  • Legal obligation – to comply with financial and tax record-keeping requirements.
  • Legitimate interests – to manage and improve our business operations.

5. Data Sharing

We may share limited personal data with trusted third parties who assist in running our business. These include:

  • Our email and IT service providers (Microsoft 365, Outlook).
  • Our web hosting provider for secure site management.
  • Payment processors and accounting software (FreeAgent) for invoicing and financial transactions.

All third parties are required to handle your data securely and in accordance with the UK GDPR. We do not sell or rent your data to any organisation.

6. Data Retention

We retain personal data only for as long as necessary to fulfil legal or operational requirements.
Customer and transaction records are retained for 10 years to comply with UK tax and accounting regulations.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. This includes secure cloud storage, password protection, and access restrictions to sensitive information.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your data where appropriate.
  • Object to or restrict processing in certain circumstances.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

For any such requests, please contact us at info@thermalsec.co.uk.

9. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This helps us improve functionality and performance.
You can control cookie preferences through your browser settings at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The updated version will always be posted on this page with the latest revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Thermal Security Systems Ltd
Email: info@thermalsec.co.uk
Address: 70 Weldon Avenue, Bournemouth, BH11 9QD, United Kingdom

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